What Our Customers Say About Us
Customer satisfaction is our prime objective and we are happy to tell you what they think.
We had a call spend in excess of £4000 per month and had tried several providers in the past without success, however, with their specialist knowledge of call cent res and the industry, NWBS reduced our average bills to below £1500 per month. The back up support and on going help we have received has been second to none and we would have no hesitation in recommending NWBS to anyone wishing to reduce their costs.
Peter Lester M.D. PB Solutions
After trying several different providers we found that NWBS could offer us the complete solution we had been looking for, they provided us with all our fixed line services on one bill.We have been delighted with the overall level of customer service we have received.
Accounts Manager Originals Clothing Ltd
We have a large call centre in Manchester and our bills were in excess of £28000 per month with our previous provider. NWBS installed new ISDN Lines Free of Charge and reduced our spend by over 40%, the whole process was project managed by NWBS and Adept and the switch over was simple and painless with no disruption to the day to day running of our busy call centre.I would have no hesitation in recommending the services of NWBS to anyone looking to improve their costs and levels of customer service.
Shop For Mobiles Ltd
We run three busy call centers in the Northwest and have used various suppliers for our fixed lines. NWBS came in and discussed in full what our requirements were. They are always on the end of the phone and are experts in out-bound and in-bound call management. Any business looking for savings need look no further.
Mark Livsey MD
Reebok Fitness Equipment
We were having problems on our inbound call center as we did not have the facility to monitor the amount of calls being received. NWBS gave us a cost effective solution that enables us to see, on a day to day basis, the amount of traffic coming through our helplines. We have no hesitation in recommending their services
Mark Chapman. Operations Director